FAQ

Frequently asked questions regarding chatbots creation service.

Chatbot is a software designed and developed to mimic human conversations through a computer or telephone. Chatbots can operate without direct human supervision, in voice or text channels through messaging apps, website chats, and call centre systems.

There are many different types of chatbots, depending on their purpose, communication channels, the level of advancement. For the most part, they are able to lead a conversation as per designed dialog flow to achieve set objectives like helping in day-to-day chores, answering simple questions (based on the internet research), collecting information, and many more.

  • There are 2 billion messages sent between customers and companies every month.
  • 51% of surveyed people say messaging has already replaced other forms of communication with brands.
  • 91% of respondents claim to be more likely to purchase if carefully and personally led through the process.

There’s much value in processes automation. What can you get thanks to chatbots?

  1. Gain competitive advantage – note that it’s probably the last call to think of chatbots as innovation. In the nearest future they will become a nom.
  2. Save time and money – processes automation brings lots of cost cuts.
  3. Provide 24/7 support – reduce the waiting time and your customers will love you to the moon and back!
  4. Dazzle the customers – exceed their expectations using chatbots in creative ways.

Chatbots are important to your business because they’re the future of business in general.

There are some methods:

  • Check your timesheets of employees, are there communication tasks that take much time & effort? Those tasks could be more effective if using a chatbot
  • Do you have any repeat tasks doing manually? Like collect customer feedback, booking appointment, return order processing… those tasks could be removed by chatbots as well

I, personally, think that everyone or business can leverage a chatbot for more productive.

It’s different base on objectives.

But we can classify to some categories and what types for each.

1) By communication channels

  • Website chat
  • Messenger
  • WhatsApp
  • Twitter
  • Slack
  • Voicebots in phone channels

2) By purpose

  • Sales chatbots — helping with lead tracking and classification,
  • Customer service chatbots — automatic assistants able to complete simple repetitive tasks in the customer support workflow,
  • Marketing chatbots — working mostly on social media as channels for leading contests and content distribution,
  • Entertainment chatbots — might be included as part of marketing chatbots but used mostly to amuse audiences.

Most common use cases for chatbots:

  • Answer FAQ
  • Service repetitive processes (bank transfers, debt collection, appointment reminders)
  • Guide users through simple processes (filling out forms, etc)
  • Classify issues and redirect to proper agent/division (like IVR on steroids)
  • Gather sensitive data
  • Lead a contest (on social media)
  • Distribute resources (content marketing)

Your chatbots can do all of the above and so much more, depending on the level of advancement in the technology behind them.

  1. Define your business needs and pain points
  2. Make objectives and KPIs
  3. Choose chatbot type
  4. Choose communication channels
  5. Create your bot’s personality (dialog flow)
  6. Create a demo or PoC project
  7. Increase the scope of chatbot’s work
  8. Measure and report
  9. Optimise

Do you want to hire a “super hero” able to helps you:

– Collect lead information
– Support customer
– Get job applicants
– Process order return
and so much more with just less than hundred bucks per month?

If YES, you just need a chatbot.